Job Description
Are you seeking a rewarding part-time role that fits your evening schedule? Wichita Tech Solutions is currently looking for a dedicated Evening Support Specialist to join our growing team in Wichita, Kansas.
We pride ourselves on delivering exceptional service to our clients, and we need a reliable individual to manage our evening inquiries. This position offers a competitive hourly rate, flexible hours, and a supportive work environment where your contributions matter.
Responsibilities
- Assist customers via phone, email, and live chat during evening shifts.
- Resolve product inquiries and technical issues with a focus on customer satisfaction.
- Process returns, exchanges, and payment transactions accurately and securely.
- Document customer interactions and feedback in our CRM system.
- Collaborate with day-shift team members to ensure seamless operations.
- Maintain a clean and organized workspace to ensure safety standards.
- Identify opportunities to upsell products and services effectively.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail preferred.
- Must be available to work evenings (e.g., 4:00 PM – 10:00 PM).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently with minimal supervision.
- Reliable transportation is a plus.