Job Description
Join EduCare Solutions Inc., a leader in educational technology, and launch your career while supporting students! We're seeking enthusiastic Evening Part-Time Student Support Specialists to assist learners with academic resources and technical troubleshooting. This flexible role is perfect for students seeking hands-on experience in education technology with evening shifts (4 PM - 11 PM). Enjoy competitive pay, remote options, and opportunities to grow your professional network while making a real impact on student success.
Responsibilities
- Provide 24/7 technical support for educational platforms via chat and email
- Assist students with software navigation, account setup, and troubleshooting
- Document support cases and maintain accurate knowledge base entries
- Collaborate with academic teams to resolve complex student issues
- Monitor support queues during evening hours with rapid response times
- Contribute to process improvements for student support workflows
- Participate in bi-weekly training sessions on new educational technologies
Qualifications
- Currently enrolled in any accredited California college/university
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office and web-based platforms
- Ability to troubleshoot technical issues independently
- Strong time management and organizational abilities
- Comfortable working evenings with flexible scheduling
- Customer service mindset with patience and empathy
- Previous tutoring, teaching, or support experience preferred