Job Description
Are you looking for a rewarding part-time role that fits your evening schedule?
Join MetroTech Support as a Part-Time Evening Shift Associate and become an integral part of our dynamic team in Minneapolis. We are seeking individuals who thrive in a fast-paced environment and possess a passion for helping others.
In this role, you will be the face of our evening operations, ensuring our clients receive top-tier service during their peak hours. If you are reliable, tech-savvy, and eager to grow your career, we want to hear from you.
Why Join Us?
- Flexible evening schedules designed to fit your lifestyle.
- Competitive hourly pay with performance bonuses.
- Comprehensive training and professional development opportunities.
- A supportive and inclusive company culture.
Your Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Troubleshoot technical issues and resolve inquiries with a focus on client satisfaction.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the morning shift team to ensure seamless handovers and operational continuity.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or technical support experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Must be available to work Monday through Friday, 3:00 PM to 12:00 AM.
- Able to work independently and solve problems with minimal supervision.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Troubleshoot technical issues and resolve inquiries with a focus on client satisfaction.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the morning shift team to ensure seamless handovers and operational continuity.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or technical support experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Must be available to work Monday through Friday, 3:00 PM to 12:00 AM.
- Able to work independently and solve problems with minimal supervision.