Job Description
Join our award-winning luxury hotel as a Part-Time Evening Receptionist and become the first point of contact for our distinguished guests. This role offers the perfect opportunity to showcase your exceptional customer service skills in a vibrant downtown Chicago setting. We're seeking a polished professional who thrives in fast-paced environments and takes pride in creating memorable guest experiences. Flexible evening shifts (4:00 PM - 12:00 AM) provide excellent work-life balance while building valuable hospitality career experience.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle phone inquiries and reservations using Opera property management system
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest interactions and room status
- Uphold premium service standards during peak evening hours
Qualifications
- Previous hospitality or customer service experience required
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor
- Basic knowledge of Chicago attractions and transportation