Job Description
Join our vibrant hospitality team at the prestigious Grand Oaks Hotel, where Southern charm meets modern luxury. We're seeking a polished Evening Receptionist to create unforgettable experiences for our discerning guests. This role offers the perfect blend of professional growth and work-life balance in New Orleans' iconic French Quarter. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions are valued. Apply today and become part of our legacy of exceptional service.
Responsibilities
- Deliver warm, professional front desk services during evening shifts (3:00 PM - 11:00 PM)
- Manage guest check-ins/check-outs efficiently using our property management system
- Handle reservation inquiries and modify bookings with precision
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Maintain meticulous records of guest preferences and special requests
- Process payments and manage cash drawer accountability
- Uphold brand standards through immaculate lobby and common area maintenance
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments with poise
- Valid Louisiana driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of New Orleans attractions and services
- High school diploma or equivalent required