Job Description
Join our award-winning downtown Seattle hotel as a Part-Time Evening Guest Service Associate! This premium hospitality role offers flexible evening shifts (4 PM - midnight) in a luxurious urban setting. Perfect for students or professionals seeking supplemental income with competitive pay and a vibrant team culture. Enjoy complimentary parking, meal discounts, and opportunities for advancement within our expanding portfolio of boutique properties.
Responsibilities
- Provide exceptional guest check-in/check-out experiences during evening hours
- Manage room assignments and key distribution via property management systems
- Respond to guest inquiries with professionalism and local knowledge
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium room packages and amenities
- Handle emergency situations following established protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Strong problem-solving abilities and conflict resolution skills
- Proficient in property management systems (e.g., Opera, StayNTouch)
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card or willingness to obtain
- Flexible availability including weekends and holidays
- Basic cash handling and reconciliation experience
- Must be 21+ years of age (per liquor license requirements)