Job Description
Are you a night owl with a passion for solving problems? InnovateTech Solutions is currently seeking a dedicated Part-Time Customer Support Specialist to join our vibrant team in Boston. In this evening role, you will be the first point of contact for our valued clients, ensuring they receive the technical assistance they need to thrive. We pride ourselves on a modern, inclusive, and fast-paced work environment where your contribution makes a real difference.
Join us and enjoy a competitive compensation package, flexible scheduling, and the chance to grow your career in a leading tech hub.
Responsibilities
- Manage Inbound Inquiries: Handle a high volume of customer emails, chat messages, and phone calls during peak evening hours.
- Troubleshoot Issues: Diagnose and resolve technical problems with our software solutions, ensuring client satisfaction.
- Document Interactions: Accurately log all customer interactions and solutions into our CRM system (Salesforce).
- Collaborate: Work closely with the day-shift team to ensure seamless handovers and continuity of service.
- Feedback Loop: Identify common customer pain points and relay suggestions to the product development team.
- Training: Assist in onboarding new evening staff and participate in weekly team meetings.
Qualifications
- Experience: Minimum of 1 year of experience in customer service or technical support.
- Education: High school diploma or GED required; Associate’s degree in Business or IT is a plus.
- Availability: Must be available to work evenings (specifically 3:00 PM to 10:00 PM) and some weekends.
- Skills: Strong written and verbal communication skills; ability to type at least 40 WPM.
- Tools: Proficient in Microsoft Office Suite and comfortable learning new software quickly.
- Attitude: Patient, empathetic, and solution-oriented mindset.