Job Description
Are you seeking a flexible schedule and a stable income? Apex Solutions Jacksonville is currently hiring dedicated professionals for our evening shift customer support team. Join a company that values work-life balance and offers weekly pay for your hard work.
We are looking for individuals who thrive in a dynamic environment and can provide top-tier support to our clients during the evening hours. If you are located in Jacksonville, FL, and ready to advance your career with a reputable firm, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of incoming customer calls, emails, and chat requests with patience and professionalism.
- Troubleshoot Technical Issues: Assist customers with resolving product or service-related problems using our troubleshooting database.
- Maintain Accurate Records: Document all customer interactions and resolutions in our CRM system to ensure continuity of service.
- Collaborate with Teams: Work closely with the morning and day shift teams to ensure seamless handovers and comprehensive customer coverage.
- Follow Company Protocols: Adhere strictly to quality assurance standards and company policies during every interaction.
Qualifications
- Experience: Previous customer service experience is preferred, but we are willing to train motivated candidates.
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Schedule Availability: Must be available to work evenings (typically 4:00 PM - 12:00 AM) on a set weekly schedule.
- Computer Skills: Basic proficiency with computer systems and internet navigation.
- Education: High school diploma or equivalent required.