Job Description
Are you seeking a rewarding part-time opportunity that offers flexible evening hours and a supportive environment? We are looking for motivated individuals to join our team in Atlanta, Georgia. As a Customer Support Associate, you will play a pivotal role in ensuring our clients receive top-tier service while enjoying a healthy work-life balance.
We are committed to hiring talented people regardless of their background. This entry-level position is perfect for students, retirees, or anyone looking to supplement their income with a role that respects their schedule. If you are a proactive problem solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Potential for career advancement within the company.
- Modern Environment: Work in a collaborative and tech-forward office.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer complaints and issues in a timely manner to ensure high customer satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and feedback in the internal database.
- Collaborate with the team to improve service processes and product offerings.
- Stay updated on company policies, products, and promotions to provide accurate information.
- Meet daily and weekly performance targets regarding call volume and resolution rates.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work evening shifts (e.g., 4:00 PM - 10:00 PM or similar).
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills with a professional tone.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Previous customer service experience is a plus, but not required for entry-level candidates.
- A reliable internet connection and a quiet workspace if working remotely.