Job Description
Transform your evenings into rewarding income opportunities with UrbanEdge Services! We're seeking dynamic Evening Customer Specialists to join our award-winning team in Columbus. Whether you're a student, parent, or professional seeking supplemental income, our flexible evening shifts (5 PM - 11 PM) offer perfect work-life balance. Enjoy competitive hourly pay, comprehensive training, and a culture that celebrates growth. Plus, top performers may transition to full-time roles with benefits!
Join Ohio's fastest-growing service company where your contribution directly impacts our community's satisfaction. Apply now to start earning extra cash this week!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening hours
- Resolve inquiries efficiently using CRM systems while maintaining 95% satisfaction rate
- Process transactions and update customer profiles with 99% accuracy
- Collaborate with overnight teams for seamless service transitions
- Identify upsell opportunities to enhance customer experience
- Adhere to HIPAA/GDPR compliance protocols for sensitive data
- Participate in bi-weekly evening training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience preferred
- Strong communication skills with clear phone etiquette
- Proficiency in multitasking and time management
- Basic technical aptitude for CRM software (training provided)
- Reliable transportation for evening shifts
- Positive attitude and problem-solving mindset
- Ability to work independently with minimal supervision