Job Description
Join Omaha Connect Solutions as a Part-Time Evening Customer Specialist and unlock the perfect work-life balance! We're seeking empathetic professionals to deliver exceptional remote customer support during flexible evening hours (4 PM - 10 PM CT). This role combines the stability of a structured position with the freedom to work from home – no commute, no dress code, just results-driven support. As a rapidly growing tech partner for Omaha businesses, we offer competitive pay, comprehensive paid training, and advancement opportunities. Hiring immediately for motivated individuals ready to make an impact while accommodating personal schedules.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts
- Process orders, troubleshoot technical issues, and provide product guidance
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with daytime teams to ensure seamless customer handoffs
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or remote support experience
- Exceptional communication skills with professional phone etiquette
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to multitask and manage time independently during flexible hours
- Proficiency with CRM software (training provided for specific platforms)
- Strong problem-solving abilities and patience with diverse customer needs