Job Description
Join Urban Connect Solutions as a Part-Time Evening Customer Specialist and transform your evenings into rewarding opportunities! We're seeking dynamic professionals in Chicago and Florida to deliver exceptional client experiences during flexible evening shifts (4 PM - 10 PM). Enjoy competitive compensation, remote work options, and a culture that values work-life balance. Perfect for students, parents, or career changers seeking adaptable hours without sacrificing professional growth.
What We Offer:
- Flexible evening schedule (20-30 hrs/week)
- Remote work capability
- Comprehensive paid training
- Health benefits for part-timers
- Clear career advancement paths
Responsibilities
- Handle high-volume customer inquiries via chat, email, and phone during evening hours
- Resolve billing, technical, and service issues with empathy and efficiency
- Update CRM records and document customer interactions accurately
- Collaborate with day-team specialists for seamless issue escalation
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities under pressure
- Reliable evening availability (4 PM - 10 PM CT/ET)
- Self-motivated with ability to work independently