Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist in sunny Tampa, FL! We're seeking friendly, adaptable professionals to deliver exceptional support during flexible evening shifts (4 PM - 10 PM). Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive pay, comprehensive training, and a vibrant team environment. Enjoy the flexibility of choosing your availability while making a real impact on customer satisfaction.
Why You'll Love Working With Us:
- Competitive hourly wages with weekly pay
- Flexible scheduling with evening-only availability
- Comprehensive paid training program
- Opportunities for advancement
- Supportive, inclusive team culture
Responsibilities
- Handle inbound customer inquiries via phone and email with empathy and professionalism
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day-team specialists for seamless customer handoffs
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekly team meetings and training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Reliable transportation to our downtown Tampa location
- Flexibility to work evenings, weekends, and holidays as needed