Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during flexible evening shifts (4:00 PM - 10:00 PM). Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference in our community. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues with empathy and efficiency
- Update customer records in our CRM system with precision
- Collaborate with daytime teams for seamless service continuity
- Process transactions and maintain data accuracy
- Identify opportunities for service improvement
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Milwaukee location
- Availability for 20-25 hours/week during evening shifts