Job Description
Join our award-winning team as an Evening Part-Time Customer Specialist and enjoy the freedom of a flexible schedule with weekly pay! We're seeking empathetic professionals to deliver exceptional support during evening hours while maintaining work-life balance. Our Dallas-based operation offers modern facilities, growth opportunities, and a culture that values your contributions. Perfect for students, parents, or anyone seeking evening flexibility without sacrificing competitive compensation.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts (5 PM - 10 PM)
- Resolve billing, technical, and service issues with precision and empathy
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with day teams to ensure seamless customer experiences
- Meet key performance metrics including resolution rates and CSAT scores
- Participate in ongoing product training to stay updated on offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and multitasking tools
- Reliable transportation to our Dallas facility
- Flexibility to cover rotating weekly schedules
- Ability to thrive in fast-paced, tech-driven environments