Job Description
Join our award-winning team in Columbus, Ohio! We're urgently seeking dynamic Customer Service Specialists for immediate part-time and full-time openings with flexible scheduling options. Enjoy competitive pay, comprehensive training, and a supportive work environment where your growth is prioritized. Perfect for students, parents, and professionals seeking work-life balance. Apply today to start your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update customer records in our CRM system with accurate information
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including response times and resolution rates
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving abilities with attention to detail
- Ability to work independently and manage time effectively
- Flexibility to work evenings/weekends as needed