Job Description
Join MetroConnect Solutions' dynamic team in Dallas as an Evening Part-Time Customer Service Specialist! We're urgently hiring for flexible evening and weekend shifts to support our growing client base. This high-impact role offers competitive pay, comprehensive training, and a modern work environment with advancement opportunities. Perfect for students, parents, or professionals seeking work-life balance. Immediate start available!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening/weekend hours
- Resolve technical inquiries and troubleshoot service issues efficiently
- Process orders, returns, and account modifications with precision
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability for evenings (5 PM - 11 PM) and weekends
- Problem-solving mindset and attention to detail
- Positive attitude and commitment to customer satisfaction