Job Description
We're urgently seeking a passionate Part-Time Customer Service Specialist to join our dynamic team in Philadelphia! Enjoy the flexibility of creating your own schedule while making a real impact. This is a perfect opportunity for students, parents, or anyone seeking work-life balance. At FlexiCare Solutions, we value your time and expertise, offering competitive compensation and a supportive environment. If you're a natural problem-solver with exceptional communication skills, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our CRM system while maintaining service quality standards
- Collaborate with team members to improve customer experience processes
- Document interactions and provide feedback for service enhancement
- Assist with basic administrative tasks as needed
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends