Job Description
Join FlexWork Solutions and transform your evenings into rewarding part-time work! We're seeking passionate Evening Customer Service Specialists to support our growing client base with flexible evening schedules (4-10 PM). This remote-friendly role offers competitive pay, comprehensive training, and the perfect work-life balance for students, parents, or professionals seeking supplemental income. Enjoy 100% remote work with no commute, paid training, and advancement opportunities into team lead positions. Make a meaningful impact while maintaining control over your schedule.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with exceptional professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in bi-weekly evening team training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Excellent verbal/written communication skills and active listening
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Availability for 20-30 hours/week (evening shifts only)