Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist! We're urgently hiring for flexible evening shifts (4 PM - 9 PM) in Sacramento, CA. This role offers competitive pay, remote options, and immediate start dates. Perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment with comprehensive training and growth opportunities. Apply today and start earning tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening hours
- Resolve billing issues and process transactions accurately
- Update customer records in CRM systems with precision
- Collaborate with day-team members for seamless handoffs
- Meet/exceed performance metrics for response times and satisfaction
- Participate in weekly virtual training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and tech proficiency
- Excellent communication and conflict resolution abilities
- Availability for 4-5 evenings per week (20-25 hrs/week)
- Reliable high-speed internet for remote work
- Pass background check and drug screening