Job Description
Join CityConnect Solutions as an Evening Part-Time Customer Service Specialist and be part of our award-winning remote team! We're seeking dynamic individuals to deliver exceptional support during evening and weekend hours. Enjoy the flexibility of remote work while making a meaningful impact in our Kansas City-based community. This role offers competitive compensation, growth opportunities, and a supportive virtual environment.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening/weekend shifts
- Resolve customer issues with empathy and efficiency while meeting SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Identify process improvement opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid roles
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office setup
- Availability for evening shifts (5 PM - 1 AM CST) and weekends