Job Description
Join Urban Hub Solutions as a Part-Time Evening Customer Service Specialist and transform your evening hours into a rewarding career opportunity. We're seeking dynamic individuals to deliver exceptional client support during our peak evening hours while maintaining a healthy work-life balance. Enjoy flexible scheduling with shifts between 4 PM - 11 PM, competitive compensation, and a supportive team environment. Perfect for students, parents, or professionals seeking supplemental income. Apply today and start your flexible career journey in the heart of San Francisco!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening hours (4 PM - 11 PM)
- Resolve client inquiries efficiently with empathy and professionalism
- Document interactions and update CRM systems with accurate information
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify and escalate complex issues to appropriate departments
- Meet performance metrics including response time and resolution rate targets
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or support experience
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced evening environments
- Proficient with CRM software and basic Microsoft Office tools
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown San Francisco location