Job Description
Join our dynamic team as an Evening Part-Time Customer Specialist! We're urgently hiring motivated individuals in San Antonio to deliver exceptional client experiences during flexible evening hours. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and update CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Maintain product knowledge through continuous training modules
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or support experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable evening availability (4 PM - 11 PM shifts)
- Strong problem-solving and conflict resolution abilities
- Self-motivated with minimal supervision requirements
- Basic computer proficiency and typing skills (40+ WPM)