Job Description
Are you looking for a flexible part-time opportunity in Charlotte, NC? Apex Solutions Group is currently hiring enthusiastic individuals to join our customer support team. We prioritize personality and attitude over prior experience, offering a comprehensive training program to help you succeed.
Our Ideal Candidate:
We are looking for self-starters who are eager to learn and communicate effectively. If you are reliable, organized, and ready to kickstart your career, we want to hear from you.
Key Benefits:
- Flexible Schedule: Choose shifts that work for your lifestyle.
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Earn between $15.00 and $20.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, order status, and account management.
- Resolve customer issues and complaints by providing effective solutions.
- Update customer records and maintain accurate data in our internal systems.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Meet daily performance and quality assurance targets.
Qualifications
- High school diploma or equivalent (GED) is preferred but not strictly required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace.
- A positive attitude and willingness to learn new tools and software.
- Ability to work independently as well as part of a team.