Job Description
Are you a night owl looking for a rewarding part-time opportunity in the heart of Denver? Zenith Support Services is currently seeking dedicated individuals to join our after-hours team. We offer a unique work environment that is quieter and more focused, making it perfect for students and professionals seeking a healthy work-life balance.
As a Night Shift Associate, you will play a crucial role in maintaining our high standards of customer satisfaction. We provide comprehensive training, flexible scheduling, and a competitive hourly wage. If you are reliable, self-motivated, and ready to start immediately, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Process incoming calls, emails, and tickets efficiently during the night shift.
- Resolve Issues: Troubleshoot and resolve customer complaints or technical issues within established guidelines.
- Documentation: Accurately log all interactions and case updates in our CRM system.
- Quality Assurance: Adhere to strict quality standards and provide feedback on process improvements.
- Team Communication: Collaborate with day-shift supervisors to ensure seamless handovers.
- System Maintenance: Perform routine checks on systems to ensure operational readiness.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or support experience is preferred but not mandatory.
- Availability: Must be available to work evenings, nights, weekends, and holidays.
- Technical Skills: Basic computer proficiency and typing skills (40+ WPM).
- Communication: Excellent verbal and written communication skills in English.
- Reliability: Proven track record of punctuality and time management.