Job Description
Are you seeking a flexible part-time role that fits around your lifestyle? Apex Support Solutions is currently accepting applications for Entry Level Customer Service Representatives. We are looking for motivated individuals to join our team in Jacksonville, Florida, specifically for our high-demand evening and weekend shifts.
We value work-life balance and offer competitive pay, comprehensive training, and a supportive environment for career growth. Whether you are a student or looking to switch careers, this is a fantastic opportunity to start your journey in the corporate world.
Why Join Us?
- Flexible Scheduling: Choose shifts that work for you (Evenings & Weekends).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Training: Full paid training provided for all new hires.
- Growth: Clear pathways for internal promotion and advancement.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during assigned evening and weekend shifts.
- Resolve customer issues and complaints with patience and empathy to ensure high satisfaction rates.
- Accurately document customer interactions and account details in our CRM database.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional demeanor and adhere to company call scripts and quality standards.
- Assist in the onboarding process for new team members and contribute to a positive team culture.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus but not mandatory.
- Must be available to work evenings (e.g., 4 PM - 12 AM) and weekends.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer proficiency and ability to navigate multiple windows simultaneously.
- Reliable home internet connection and a quiet workspace.
- Able to handle high-pressure situations with a solution-oriented mindset.