Job Description
Join Coastal Connect Solutions as a Part-Time Evening Customer Service Specialist and embrace work-life balance with our flexible scheduling options. We're seeking motivated individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role offers remote flexibility while maintaining a vibrant team culture. Enjoy competitive pay, comprehensive training, and opportunities for growth—all while accommodating your schedule. Perfect for students, parents, or professionals seeking supplemental income without compromising personal commitments.
Responsibilities
- Handle incoming customer inquiries via phone, chat, and email during evening shifts
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with day-team specialists for seamless issue resolution
- Meet/exceed customer satisfaction metrics and response time targets
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or digital support role
- Exceptional communication skills with neutral, clear verbal delivery
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening environment
- Reliable high-speed internet for remote work capability
- Flexible availability between 4 PM-10 PM, including weekends
- Passion for helping others and problem-solving mindset