Job Description
Join Miami Connect Solutions as a Part-Time Customer Service Specialist and become part of our dynamic team! We're hiring immediately for flexible positions that fit your lifestyle. This role offers the perfect blend of remote and on-site work, with evening and weekend shifts available. If you're passionate about delivering exceptional customer experiences and value work-life balance, this opportunity is for you. Apply today and start working within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve customer inquiries regarding products, services, and account status
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Available for flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities