Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist at Innovate Solutions Inc. We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours (5:00 PM - 10:00 PM). This role offers flexible scheduling perfect for students, parents, or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive team environment in the heart of Raleigh's thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges with accuracy and efficiency
- Document all interactions in the customer database for quality tracking
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities and cross-reference product knowledge
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask in fast-paced evening environment
- Reliable transportation for evening shifts
- Positive attitude and problem-solving mindset
- Available 3+ evenings per week (minimum 15 hours)