Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist at Innovate Solutions Group! We're seeking energetic professionals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in Charlotte's thriving tech corridor. Enjoy modern amenities, comprehensive training, and a culture that values work-life balance. Perfect for students, career-changers, or those seeking supplemental income!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email with exceptional professionalism
- Resolve technical issues, process orders, and troubleshoot product concerns efficiently
- Maintain accurate customer records in CRM systems while ensuring data privacy compliance
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Meet/exceed performance metrics including response times and customer satisfaction scores
- Contribute to continuous improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills with clear articulation
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce knowledge a plus)
- Ability to multitask in fast-paced environments while maintaining composure
- Evening availability (4 PM - 10 PM) with weekend flexibility as needed
- Valid North Carolina driver's license if field support required