Job Description
Join our dynamic team at QuickServe Solutions as a Part-Time Evening Customer Service Specialist! We're seeking friendly, reliable professionals to deliver exceptional support during our peak evening hours. This is an immediate opportunity to build your career while enjoying flexible scheduling and competitive compensation. No experience? No problem! We provide comprehensive training to set you up for success.
Why Join Us?
- Immediate start date
- Flexible evening shifts (5 PM - 10 PM)
- Comprehensive paid training
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve billing and service issues efficiently using our proprietary CRM system
- Process transactions and maintain accurate customer records
- Collaborate with day-team specialists for seamless service continuity
- Meet performance metrics including call quality and resolution rates
- Participate in ongoing product training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Windows OS
- Reliable transportation to our Commerce Street location
- Availability to work 3-4 evening shifts weekly
- Positive attitude and problem-solving mindset