Job Description
Join our dynamic team at Urban Tech Solutions as a Part-Time Evening Customer Service Specialist. This role offers flexible evening hours (4 PM - 10 PM) perfect for students, parents, or professionals seeking work-life balance. You'll be the first point of contact for our tech-savvy clientele, delivering exceptional support while enjoying competitive pay and growth opportunities.
We provide comprehensive training, a collaborative work environment, and opportunities to transition to full-time roles for high performers. Ideal candidates thrive in fast-paced settings and possess excellent communication skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Identify upsell opportunities for complementary services
- Maintain detailed knowledge of product offerings
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or tech support experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and troubleshooting tools
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings (4 PM - 10 PM) including weekends
- Basic technical knowledge of consumer electronics/software