Job Description
Join our dynamic team at Louisville Community Solutions and make a difference with flexible evening hours! We're seeking passionate Part-Time Evening Customer Service Specialists to support our growing client base. This role offers the perfect work-life balance with weekday evening shifts (typically 4 PM - 9 PM), ideal for students, parents, or professionals seeking supplemental income. Enjoy a supportive environment where your people skills shine while serving diverse communities across Louisville. No nights or weekends required! Apply today to start your rewarding journey with us.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions during evening hours
- Resolve client inquiries efficiently while maintaining positive relationships
- Update and maintain accurate client records in our CRM system
- Collaborate with daytime teams to ensure seamless service continuity
- Process transactions and handle confidential information with discretion
- Contribute to evening community outreach initiatives
- Participate in bi-weekly evening team training sessions
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Minimum 1 year customer service experience preferred
- Strong verbal communication and problem-solving skills
- Reliable transportation for evening shifts
- Proficient with basic office software (MS Office Suite)
- Ability to multitask in fast-paced evening environments
- Flexibility to cover rotating weekday evening shifts
- Positive attitude and commitment to community service values