Job Description
Join FlexiWork Solutions and transform your schedule while launching your career! We're seeking passionate Entry-Level Customer Support Specialists in Seattle to deliver exceptional experiences with flexible part-time hours. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, remote-friendly options, and comprehensive training – no prior experience required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Maintain product knowledge through continuous learning modules
- Support marketing initiatives by gathering customer feedback
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (students encouraged)
- Strong communication and problem-solving abilities
- Proficient with digital tools and quick software learning
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Customer service mindset with patience and positivity
- Basic typing skills (30+ WPM)
- US work authorization required