Job Description
Join Atlanta Connect Solutions as a Part-Time Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking dynamic individuals to deliver exceptional support to our diverse client base while thriving in a collaborative, fast-paced environment. This role offers competitive compensation, comprehensive training, and the opportunity to grow your career without sacrificing your personal commitments. If you're a night owl with a passion for helping others, apply today and become part of Atlanta's premier service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve technical issues, billing concerns, and account modifications with precision
- Document interactions in CRM systems with detailed and accurate records
- Collaborate with cross-functional teams to escalate complex cases
- Maintain performance metrics including resolution rates and customer satisfaction scores
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional problem-solving skills with a calm demeanor under pressure
- Strong written and verbal communication abilities
- Available to work evenings and weekends as required
- Basic technical troubleshooting knowledge for common software issues