Job Description
Join FlexConnect Solutions and transform your spare time into extra income! We're seeking energetic Part-Time Customer Support Specialists to deliver exceptional remote service from the comfort of your home. Perfect for students, parents, or anyone seeking flexible hours with competitive pay. Our Seattle-based team values work-life balance and offers ongoing training to help you succeed.
Responsibilities
- Provide responsive customer support via chat, email, and phone
- Resolve inquiries regarding products, orders, and services
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams for complex issues
- Identify trends and suggest process improvements
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent written and verbal communication skills
- Reliable high-speed internet and quiet workspace
- Strong problem-solving abilities
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Available 20-25 hours/week with flexible scheduling