Job Description
We are looking for a dedicated and enthusiastic Entry Level Customer Support Representative to join our dynamic team in Arlington, Virginia. If you are seeking a flexible schedule that fits your lifestyle and want to start a career with growth potential, this is the perfect role for you.
At Apex Solutions Group, we believe in empowering our team members with the tools they need to succeed. We offer comprehensive training and a supportive environment where your reliability and positive attitude are valued more than prior experience.
As a key member of our support team, you will be the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and high satisfaction.
- Assist clients with product information, account details, and technical troubleshooting.
- Document all customer interactions and solutions accurately in our CRM database.
- Collaborate with team leads to identify trends and improve service protocols.
- Maintain a professional and friendly demeanor while working evening shifts.
- Stay updated on company policies and product knowledge through ongoing training.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills (minimum 35 WPM).
- Reliable high-speed internet connection is essential for remote/hybrid work.
- Ability to work flexible evening hours, including weekends.
- Strong communication skills and a genuine desire to help others.