Job Description
Join FlexConnect Solutions and transform your evenings into rewarding work! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support while maintaining a perfect work-life balance. Our Atlanta-based team thrives on flexibility, offering competitive pay, comprehensive training, and a vibrant culture that values your unique schedule.
Why Choose Us?
- Guaranteed 20-25 hours/week with 100% evening shifts (4 PM - 10 PM)
- Comprehensive paid training and ongoing development
- Modern downtown Atlanta workspace with free parking
- Health insurance eligibility and 401(k) matching
- Employee discounts on major tech brands
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications efficiently
- Collaborate with daytime teams using CRM systems (Salesforce)
- Document interactions accurately in compliance with company policies
- Identify and escalate complex issues to senior specialists
- Contribute to monthly improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced evening settings
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset