Job Description
Join our dynamic team as a Part-Time Evening Customer Specialist at Apex Solutions Group! We're seeking dedicated professionals to deliver exceptional customer experiences during evening and weekend shifts in our Atlanta-based remote operations. Enjoy flexible hours while supporting our growing client base with top-tier service. This role offers competitive compensation, comprehensive training, and the opportunity to work from home with full remote support.
As a key member of our customer experience team, you'll resolve inquiries efficiently, build lasting client relationships, and contribute to our award-winning service standards. Perfect for students, caregivers, or professionals seeking supplemental income with a reputable Atlanta employer.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve billing, technical, and product-related issues with empathy and precision
- Document interactions accurately in CRM systems while maintaining client confidentiality
- Collaborate with day-team specialists to ensure seamless service continuity
- Proactively identify opportunities to enhance customer satisfaction
- Meet key performance metrics including resolution times and satisfaction scores
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills with professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Evening/weekend availability (Fri/Sun 3PM-11PM, Sat 10AM-6PM)