Job Description
Join our dynamic team as an Evening Customer Service Specialist and unlock the perfect work-life balance with our flexible schedule! We're urgently hiring motivated individuals in New Orleans who thrive in customer-facing roles while enjoying evening hours. This is your chance to make a meaningful impact in a supportive environment that values your unique schedule.
At NOLA Connect Services, we empower our employees with competitive pay, comprehensive training, and opportunities for growth. Whether you're a student, parent, or seeking supplemental income, our evening shifts (4 PM - 10 PM) accommodate your lifestyle without compromising your career aspirations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in customer databases while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues and ensure seamless resolutions
- Meet/exceed performance metrics including customer satisfaction scores and resolution times
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or retail environments
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving skills with ability to remain calm under pressure
- Reliable evening availability (4 PM - 10 PM, including weekends)
- Valid Louisiana driver's license and reliable transportation