Job Description
Are you looking for a rewarding career that fits around your lifestyle? Horizon Support Solutions is seeking dedicated individuals to join our growing team in Kansas City, MO. We specialize in providing top-tier support to our clients and are looking for friendly, professional staff to work our evening and weekend shifts.
In this entry-level position, you will have the opportunity to work in a dynamic environment while enjoying the flexibility of part-time hours. Whether you are a student looking for extra income or an experienced professional seeking a better work-life balance, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose shifts that work best for your lifestyle.
- Competitive Pay: Earn $16.00 - $20.00 per hour.
- Career Growth: Opportunities for advancement within the company.
- Modern Work Environment: Collaborative team culture with ongoing training.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience and professionalism.
- Document customer interactions and update internal databases accurately.
- Collaborate with team members to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Assist in training new hires and sharing best practices.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work evenings, weekends, and holidays as required.
- Must be reliable, punctual, and have a positive attitude.
- Previous customer service experience is a plus but not required.