Job Description
Join Global Solutions Inc. as a Part-Time Evening Customer Service Specialist and enjoy the perfect work-life balance! We're seeking energetic individuals to join our dynamic team in Cleveland, OH. This flexible evening role offers the ideal opportunity for students, parents, or anyone seeking a rewarding part-time schedule. Enjoy competitive pay, comprehensive training, and a supportive work environment while serving our valued customers. Apply today and take control of your schedule!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat during evening hours
- Resolve inquiries and complaints efficiently while maintaining professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to our downtown Cleveland location
- Flexibility to work evenings (3:00 PM - 11:00 PM) including weekends
- Positive attitude and commitment to teamwork