Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist at Bright Horizons Solutions! We're seeking motivated individuals to deliver exceptional client experiences during evening and weekend shifts in Fresno, CA. Enjoy flexible scheduling, competitive pay, and opportunities for career growth while supporting our retail operations. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Process transactions, resolve billing issues, and troubleshoot product concerns
- Collaborate with day-shift teams to ensure seamless service continuity
- Update CRM systems with accurate customer interaction data
- Assist with inventory management and basic merchandising duties
- Maintain high customer satisfaction scores (CSAT) metrics
- Participate in weekend promotions and seasonal retail events
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Strong communication skills and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings (4 PM - 10 PM) and weekends
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork