Job Description
Join our dynamic team at Hospitality Horizons UK as a Part-Time Evening Customer Service Specialist! We're seeking vibrant individuals to deliver exceptional guest experiences during evening hours in our central London location. This flexible role offers competitive pay and the opportunity to develop valuable hospitality skills while working in a fast-paced, rewarding environment. Perfect for students or professionals seeking evening work-life balance.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage reservations and booking systems with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate transaction records
- Collaborate with day-shift teams for seamless service continuity
- Uphold brand standards and maintain a professional appearance
- Contribute to evening operational efficiency and cleanliness
Qualifications
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with booking systems and POS technology
- Flexible availability including evenings and weekends
- Positive attitude and team-oriented mindset
- Ability to work efficiently under pressure
- Valid UK work authorization required