Job Description
Join Our Team at BrightHorizon Support Services!
We are currently seeking a dedicated Part-Time Evening Customer Service Representative to join our growing team in Minneapolis, MN. If you are a problem-solver who thrives in a fast-paced environment and enjoys helping people, we want to hear from you. We offer competitive pay, flexible evening schedules, and a supportive culture that values your contribution.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy. Whether you are looking for a side hustle or a long-term career in customer support, this position offers the perfect balance.
Responsibilities
- Answer inbound customer calls and emails with a professional and empathetic tone.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Log detailed information into our CRM system and maintain up-to-date records.
- Troubleshoot basic customer issues and provide accurate information regarding products and services.
- Collaborate with the support team to improve service quality and resolve complex escalations.
- Meet daily and weekly productivity targets for call handling and customer satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer support or a related field is a strong plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work evenings, weekends, and holidays as required by the schedule.
- Reliable internet connection and a quiet workspace (hybrid/remote-friendly).