Job Description
Are you looking for a rewarding career that offers the flexibility you need while maintaining a competitive income? OmniSupport Solutions is seeking dedicated Part-Time Evening Customer Service Representatives to join our growing team in San Jose, CA.
Our team thrives in a dynamic environment where every shift matters. Whether you are managing complex ticket volumes or resolving client concerns with empathy and precision, we value your contribution. We offer a modern workspace, top-tier training, and a schedule designed to fit your lifestyle.
Why Join Us?
- Flexible Scheduling: Choose from varied shifts that accommodate your evening availability.
- Competitive Pay: Earn $22.00 - $26.00 per hour based on experience.
- Modern Benefits: Access to health plans and paid time off after 90 days.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex account issues and escalations while adhering to company protocols.
- Document all interactions accurately in our CRM system to ensure seamless continuity.
- Collaborate with the operations team to identify trends and improve service quality.
- Maintain a high level of product knowledge to provide accurate technical support.
- Uphold brand standards by delivering professional and courteous service at all times.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends as needed.
- Proficiency in Microsoft Office Suite and CRM software.