Job Description
Join FlexiWork Solutions, a leader in remote customer support, and enjoy the perfect work-life balance with our flexible part-time opportunities. We're seeking dedicated professionals in Indianapolis to join our growing team and deliver exceptional service to our clients. With competitive pay and fully remote options, this role is ideal for students, parents, or anyone seeking a rewarding part-time career.
As a Customer Service Specialist, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Our modern tech stack and comprehensive training ensure you start strong. Apply today and transform your schedule into success!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using CRM systems and knowledge bases
- Collaborate with team members to escalate complex cases
- Maintain detailed records of interactions and resolutions
- Meet quality and productivity metrics in a remote setting
- Provide feedback to improve customer experience processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote OK)
- Excellent communication and problem-solving skills
- Proficient with basic tech tools (email, CRM, MS Office)
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities
- Flexible availability including evenings/weekends