Job Description
Join FlexiWork Solutions as an Evening Customer Service Specialist and unlock the perfect work-life balance! We're urgently hiring motivated professionals for flexible evening shifts in Charlotte, NC. Whether you're a student, parent, or career-changer, our adaptable schedule (4-10 PM weekdays, weekends optional) lets you earn while living life on your terms. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture where your contributions are valued. Apply today to start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve inquiries efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service continuity
- Identify upsell opportunities to enhance customer experience
- Adhere to company protocols and service standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in remote setting
- Reliable high-speed internet connection
- Evening/weekend availability (minimum 20 hrs/week)
- Proficiency with CRM software and MS Office Suite
- Positive attitude and adaptability to changing priorities