Job Description
Are you looking for a rewarding entry-level opportunity in Florida?
Join Horizon Digital Solutions as a Part-Time Customer Support Associate. We are a rapidly growing technology firm dedicated to providing top-tier service to our clients. We are currently seeking motivated individuals to join our Miami team and help bridge the gap between our clients and our innovative solutions.
As an Entry-Level Support Associate, you will play a crucial role in ensuring our clients have seamless experiences. We offer a fantastic work environment, competitive pay, and clear pathways for career advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist clients with troubleshooting basic technical issues and navigating our software platforms.
- Document all customer interactions and resolutions accurately in our CRM database.
- Collaborate with senior team members to identify trends in customer feedback and improve service protocols.
- Maintain a high level of product knowledge to provide accurate information.
- Ensure strict adherence to company policies and quality standards during every interaction.
Qualifications
- High School Diploma or GED is required; Bachelor’s degree preferred but not mandatory.
- Excellent verbal and written communication skills with a friendly, patient demeanor.
- Basic computer literacy and familiarity with web browsers and email platforms.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Ability to work flexible hours, including evenings and weekends, as needed.
- A strong desire to learn and grow within a fast-paced corporate environment.