Job Description
Are you looking for a part-time entry level job in San Francisco, CA that offers flexibility and growth? TechHorizon Solutions is hiring dedicated Customer Support Associates for our evening and weekend shifts. We pride ourselves on a modern, collaborative work environment where your contributions matter.
As an Entry-Level Associate, you will be the first point of contact for our clients, ensuring they receive top-tier technical support. We provide comprehensive training, so no prior experience is necessary—just a great attitude and a willingness to learn.
Responsibilities
- Assist customers via chat, email, and phone during evening and weekend hours.
- Diagnose and troubleshoot basic technical issues for our software products.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the senior support team to resolve complex escalations.
- Maintain a high level of customer satisfaction and retention.
- Participate in daily team huddles and training sessions.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with operating systems.
- Strong written and verbal communication skills.
- Ability to work rotating shifts, including weekends and holidays.
- Self-motivated with a problem-solving mindset.
- Reliable internet connection and a quiet workspace.